|Frequently Asked Questions|
|Why should I have my system monitored? I just want a system that makes lots of noise.
If you choose, an outside siren to alert your neighbors can be added to your alarm package. However, do you really want to rely on your neighbors to "police" your property? Will they hear the siren or care to follow up? The safest solution is to have your system monitored and to put any or all of your neighbors on the emergency call list. We take care of dispatching the police or fire department ensuring a quick response even if you or your neighbors aren't at home.
An interesting historical fact -- when alarm systems were first introduced clanging bells mounted to the front of homes were used to alert the "beat" cops who were patrolling the neighborhoods, usually on horseback. (When was the last time you saw mounted police on your street?!)
Most of the "national" security companies and many smaller local companies utilize monitoring stations that could be located a thousand miles away! Would you trust an operator in Denver, Colorado to be be familiar with local law enforcement procedures or jurisdictions? Can the same operator handle sales or service inquiries as well?
SDG Security's local monitoring staff works with local law enforcement agencies everyday. And there is a great benefit in having one number to dial for service, sales or central station questions. Literally hundreds of customers have switched to SDG Security because of the "run-around" that they got from time to time with the "larger" companies.
As a business, we must budget and price our products and services to ensure continued service for your system well into the future. Your system price and contract terms take into account revenue from future monitoring fees. However, if a long-term contract leaves you feeling a little uncomfortable, ask your sales representative to price your system on a short-term or month-to-month basis.
Generally speaking, most customers that have been with SDG Security since 1987 have never seen any increase in monitoring rates. If the rate we charge you should ever increase, we will release you from the monitoring contract, if you desire.
Yes, SDG Security can monitor any existing system.
Most municipalities now require you to submit an alarm license permit. These permits range from free to $50 to process. Municipalities have taken a strong stand where there is a major concern about the costs involved with false police runs caused by alarm systems. The alarm industry has been very instrumental in helping and coordinating the permit process. After all, our tax monies pay for unnecessary police runs.
Most alarm companies are concerned about the "bad rap" the industry has acquired as a result of systems that constantly false alarm. Reputable companies like SDG Security boast that false alarms on our systems rare. (Please refer to our Smart Solutions Guarantee.)
Overall the permit process helps in the following ways:
False alarm signals can be caused by several factors:
Most insurance companies will offer a discount on your home insurance policy if you have a monitored security system installed. Contact your insurance agent to learn how much you will save. Additional discounts may apply if your system includes monitored fire protection. Upon request, SDG Security will provide a letter stating that your home or business is fully protected and monitored.